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Video Thumbnail 1920x1080 Michelle Yellow

The 5 Steps of Successful (and Tactful) Crisis Communications

Discover how to communicate effectively with your customers in times of heightened stress and anxiety.

In this course, you’ll learn how to

  • Create a communication plan in times of crisis
  • Consider pausing evergreen content
  • Soften the edges of your message

By the end of this course you can

  • Navigate crisis communications effectively
  • Apply the five steps of crisis communication to your email marketing strategy
  • Minimize ambiguity and misunderstandings with your message